It's safer than it's ever been to place an order with Sci-fi Atmospheres.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.


This technology includes the following features:

Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.

Data Integrity - this checks the data being transferred to ensure it has not been altered.


Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders.

If we're unable to validate your order, we may get in touch to ask for a little more information from you.

In the unlikely event of unauthorized use of your card or payment method, you must report the transaction to your payment provider. We also recommend that you contact us – just get in touch with our Customer Care Team.

The time at which you'll be charged for your order will depend on the payment method you selected at checkout.

If your card is authorized, payment will be taken immediately and you will receive an email confirming that your order has been successful. 

If your card is not authorized, payment will not be taken, and we'll email to let you know your bank or card issuer wouldn't authorize the payment.

Please remember that even if a payment isn't authorized, it may look like Sci-fi Atmosphere has still taken the money as some card issuers may still reserve the money, for a short period of time.

1. Place your order again

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

2. Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

Check the card details on your Sci-fi Atmosphere account to make sure the information is correct, e.g. the expiry date or your billing address.

Make sure you enter the security code correctly - that's the three digit number on the back of your card.

Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.

If you've checked all of the above, try paying with another card.

3. Contact us

If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.

Placing an order couldn't be easier, simply follow these steps.

1. Click Add to cart to place the item you want to buy in your bag.  

2. Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the top right hand side of the screen for desktop. If you're happy with the items in your bag, click Checkout.

3. Log into your account or if you're a new customer, enter your details. If you have a promo code , you'll need to enter this into the "discount code" tab. You will then be taken to the Confirm and Pay page.

4. Review and confirm the items in your order.

6. Confirm your delivery address and delivery method.

7. Confirm your payment method and Place Order.

An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking Sci-fi Atmosphere is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

Please see below the payment methods we accept:

 
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

Yes, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.

1. Check the delivery date

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. 

2. Contact us

If your estimated delivery date has passed and you haven't received your order, contact our Customer Care Team who can help you further.

Due to our different distribution networks located in different product locations in, we may send your packages to you separately. If you have ordered more than one product, if you receive the first one, the next one should be arriving soon!

We're sorry there's an incorrect item in your order.

If you've received something you haven't ordered, please send it back to us and we'll refund you as soon as it arrives back at our warehouse.

Fill in the section on the back of your delivery slip to say the item is incorrect and put it inside your parcel when you send it back. Do ask for proof of postage - we may need to see this at a later date.

We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

-We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

-If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

-If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may be have been combined and split across multiple parcels. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

We want to sort out any issues with faulty items straightaway.

Please note, all received items must be checked within 48 hours from delivery and any claim for faulty items must be done within this time of period.

As soon as you discover a fault, please contact our Customer Care Team with the following information:

-The order number

-The faulty item's name and number

-A description of the fault

Do you know what it is you are looking for? If so type it into the search box at the top of every page and click on the magnifying glass.

Or, to browse through what's available, select a category from the top menu.

Found what you want? Add it to your shopping bag and when you're done shopping, follow the instructions on screen to complete your order.